July 25, 2014

The Bathroom Experience

Once again I am participating in the Bathroom Blogfest. As I have mentioned before, if you have a physical presence, whether you are B2C or B2B, your bathroom is an important part of the customer experience. What does it say about your brand?

I have been on the road A LOT these past few months since my book launched, so I have had the opportunity to stay in many different hotels across the country (and at a variety of hotel brands). I thought it would be fun to post photos of some of the bathrooms I encountered during my travels (mostly in my hotel room). Which bathrooms do you think belong to which brands? The following are some of the brands where I stayed: Marriott, Westin, Ritz-Carlton, and a boutique hotel, Paramount Hotel in New York City. (Answers are at the end of the post.) Do they say would you would have expected about that brand?

Be sure to check out the list of all the participating bloggers, also at the end of the post. A big shout-out to CB Whittemore for leading the charge again this year!

Bathroom 1

 

 

 

 

Bathroom 2  Bathroom 2

 

 

 

 

Bathroom 3  Bathroom 3

 

 

 

 

Bathroom 4  Bathroom 4

 

 

 

 

 

Here are the list of Bathroom Blogfest bloggers (answers afterwards):

 

Name Blog Name Blog URL
Susan Abbott Customer Experience Crossroads Customer Experience Crossroads
Paul Anater Kitchen and Residential Design http://www.kitchenandresidentialdesign.com
Shannon Bilby From the Floors Up http://fromthefloorsup.com/
Toby Bloomberg Diva Marketing Diva Marketing Blog
Laurence Borel Blog Till You Drop http://www.laurenceborel.com/
Bill Buyok Avente Tile Talk http://tiletalk.blogspot.com
Jeanne Byington The Importance of Earnest Service http://blog.jmbyington.com/
Becky Carroll Customers Rock! http://customersrock.net
Katie Clark Practical Katie http://practicalkatie.blogspot.com/
Nora DePalma O’Reilly DePalma: The Blog http://www.oreilly-depalma.com/blog/
Paul Friederichsen The BrandBiz Blog http://brandbizblog.com/
Tish Grier The Constant Observer http://spap-oop.blogspot.com/
Elizabeth Hise Flooring The Consumer http://flooringtheconsumer.blogspot.com
Emily Hooper Floor Covering News Blog http://www.fcnews.net/category/blog/
Diane Kazan Urban Design Renovation http://blog.urbandesignrenovation.com
Joseph Michelli Dr. Joseph Michelli’s Blog http://www.josephmichelli.com/blog
Veronika Miller Modenus Blog http://www.modenus.com/blog
Arpi Nalbandian Tile Magazine Editors’ Blog Tile Editor Magazine Blog
David Polinchock Polinchock’s Ponderings http://blog.polinchock.com/
Professor Toilet American Standard’s Professor Toilet http://www.professortoilet.com
David Reich my 2 cents http://reichcomm.typepad.com
Victoria Redshaw & Shelley Pond Scarlet Opus Trends Blog http://www.trendsblog.co.uk
Sandy Renshaw Purple Wren http://www.PurpleWren.com
Bethany Richmond Carpet and Rug Institute Blog Carpet and Rug Institute Blog
Bruce D. Sanders RIMtailing http://www.rimtailing.blogspot.com
Paige Smith Neuse Tile Service blog http://neusetile.wordpress.com/
Stephanie Weaver Experienceology http://experienceology.blogspot.com/
Christine B. Whittemore Content Talks Business Blog Content Talks Business Blog
Christine B. Whittemore Smoke Rise & Kinnelon Blog http://smokerise-nj.blogspot.com/
Christine B. Whittemore Simple Marketing Blog http://www.simplemarketingblog.com/
Ted Whittemore Working Computers http://www.kinneloncomputers.com/
Chris Woelfel Artcraft Granite, Marble & Tile Co. http://www.artcraftgmt.com
Patty Woodland Broken Teepee http://www.brokenteepee.com/
Denise Lee Yohn brand as business bites http://deniseleeyohn.com/bites/

Answers: Westin, Marriott, Paramount, Ritz-Carlton – how’d you do?

Comments

  1. Becky, thanks for taking us on the road with you! I love how you’ve integrated us with your book tour.

    By the way, Bathroom 3/Ritz Carlton looks the most unusual from your photos. How was the rest of their hotel experience? I would expect similarly remarkable.

    Thanks for being part of Bathroom Blogfest and making it rock!

    Best,
    CB

  2. It’s amazing the effect that a bathroom can have on the customer experience. Thanks for the insights!

  3. Becky Carroll says:

    CB, thanks for inviting me to the blogfest again this year; it is a great reminder for people about the overall experience. Bathroom 3 was the Paramount (not the Ritz-Carlton), and the entire hotel, while older, has been remodeled and modernized to be very colorful and modern-looking. It was pretty interesting! The Ritz-Carlton was totally amazing – as expected.

    Christine, thank you for coming out to the blog – yes, the bathroom can have a tremendous impact!

  4. Seriously! The bathroom makes or breaks a business. We work with Dental practices and they should realize that if their bathrooms are not fresh and pleasant their patients will feel less than comfortable with the dentists hands in their mouths. Great post!

  5. What a hoot! Thanks for sharing. Missed you again at NACCM again this year – I was checking out as you were checking in. The Disney Contemporary bathroom experience was a pretty nice one – loved the magnifying mirror (that should become a staple at hotels). The dual sinks were fun although sink #2 provided the only empty space for my stuff.

    Sounds like that book tour is fun! Keep up the great work!

    JoAnna

  6. Comparing specific features like a bathroom on a side by side is such a good idea. Would be fun to see the breakfast buffet next. This could be a great tool to help customers chose their hotel. Pick 5 or 6 criteria, and allow people to rate each purely on a comparative basis

  7. It’s amazing the effect that a bathroom can have on the customer experience. Thanks for the insights

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