Comments for Customers ROCK!

Comment on Customer Experience Food for Thought by Saurabh Khetrapal

Saurabh Khetrapal — Thu, 17 May 2012 17:52:55 +0000

“One in two (55%) have ditched a purchase in the past year because of a poor customer service experience. ”

That right there should serve as a wake up call. The customer experience directly impacts your customer retention. If people don’t enjoy doing business with your brand don’t expect them to stick around for long.

Comment on Customer Experience Food for Thought by Crystal Simmons

Crystal Simmons — Thu, 10 May 2012 05:32:15 +0000

I create great customer experiences by first giving the customer what they want. If I cannot give them 100% of what they want I will certain put 200% into get them as close to that 100% and they will know it. Secondly, I believe honesty is important and being transparent about what you can and cannot do, if you need to bring in more help, always let the customer know. Customers always like knowing they’ve been included in the planning and decision process. Keeping customers at the forefront is not an issue for me. The best tip is as I stated before, give your customer what they want, and they will tell others and they themselves will not want to lose your valuable services.

Comment on Measuring the Impact of Social Media by jpcmc

jpcmc — Fri, 20 Apr 2012 02:57:15 +0000

Social media does reach out to many people. But the question is if these are your actual target. Of course getting new ones is always important. However, taking care of the ones you have right now is equally critical. The use of social media is a good tool when used properly. However, I’ve seen businesses where they simply jump on the bandwagon without really understanding how to do it right. For such businesses, the pot of gold can be elusive even with social media.

Comment on Customer Service Through Social Media: The game has changed by jpcmc

jpcmc — Wed, 11 Apr 2012 04:34:14 +0000

Such an eye-opening article. No doubt companies are using social media to reach out to their market. But with the stastistics shown here, they are not utlizing it to the fullest when addressing customer concerns. Of course clients want immediate response. With social media, the response time can be cut down.

But in fairness to the companies, certain customer complaints are better handled outside the social media networks – especially those that can be damaging for their business. Regardless, quick response must be given.

Comment on Using Social Media to Build Relationships by jpcmc

jpcmc — Wed, 11 Apr 2012 04:02:20 +0000

Technology has really changed the way we communicate. On a business perspective, social media has become a pivotal tool in the global market. In many countries, people learn about new products and companies through social media posts and updates. But like any other technology, when used properly it can increase productivity, but used improperly, it can destroy businesses and reputations.

Comment on Guest Blogger: Avoid the Customer Tug of War by vacuum sealer reviews

vacuum sealer reviews — Thu, 05 Apr 2012 14:52:31 +0000

Customer is king. I never forget that statement. Customer can really give a contribution to our business if we can be a friend to them.

Comment on Guest Blogger: Avoid the Customer Tug of War by electric pressure washer reviews

electric pressure washer reviews — Tue, 03 Apr 2012 00:03:05 +0000

listen to customer is very important because they can give you feedback to improve your business

Comment on How Zappos Affects Your Customer Experience by Jeff the Business Owner

Jeff the Business Owner — Thu, 29 Mar 2012 05:35:20 +0000

Hi Becky,

For some reason the big guys (the big companies) can bully their way and get away with treating their customers badly.

Maybe its their brand or its their quality reputation. I don’t know.

But if given the choice with all things equal, customers will always gravitate to companies that provide a better customer service experience.

Thanks for sharing this story.

Comment on Measuring the Impact of Social Media by Mac

Mac — Thu, 22 Mar 2012 15:18:38 +0000

I haven’t personally seen a lot of evidence to justify a big spend on social media but I suppose it depends on your industry and how creative you are. It’s not the best at converting but as you say it’s not always about that.

Comment on Measuring the Impact of Social Media by Dennis May

Dennis May — Tue, 13 Mar 2012 12:15:06 +0000

Great post, it would be interesting to hear your take of social media for organisations were sales aren’t the key KPI.