Comments for Customers ROCK!

Comment on Customer Service Through Social Media: The game has changed by Rehber Esccort

Rehber Esccort — Fri, 10 Feb 2012 00:13:03 +0000

Thank you for sharing social media statistics

Comment on Using Social Media to Build Relationships by Min Am

Min Am — Wed, 08 Feb 2012 05:57:34 +0000

lol so who dont love the social media? it make our life be easy.
this is great thank you for posting.

Comment on Customer Service Through Social Media: The game has changed by Jeff Morgan

Jeff Morgan — Sun, 29 Jan 2012 15:02:03 +0000

The game has changed indeed. Not only for large corps but for little places such as ours. Social media is the great equalizer. Social media allows building a business much more enjoyable than at any other time in history. The under 30 crowd will go no where else to find their wares so one must be where they are because soon enough they will rule the world. Yes social media can be a double edged sword so care must be used.
We had a complaint recently that spread to others and jobs were being canceled by that afternoon. It was frightening how fast word spread. We called on the canceled jobs and apologized via voicemail immediatly. We strategized and waited til morning to call on the original complaint as we thought cooler heads would be more constructive. Sure enough we were right and by the next day all was well and our customer was not nearly as upset. We were able to respond quickly to the complaint and without social media that complaint would of lasted forever in our customers mind and all of his or her contacts also. And as an extra reward the customers who had canceled earlier in the week called back a few days later and allowed us to assist them too. None of this would of been possible without social media.
Yes social media forces you to be razor sharp in your dealings with customers. Helping you build a business faster, easier and much more enjoyable that ever before in the history of mankind. What a wonderful time to be in business to be alive as a whole new way of doing EVERYTHING is amongst us….

Comment on Measuring the Impact of Social Media by Jeff Morgan

Jeff Morgan — Sun, 29 Jan 2012 14:36:14 +0000

Another side to Social Media: A…It is here to stay get on or you are out. B… Social Media allows you to focus lazer sharp on operating your business which improves everyones game in the corporation. Now theres an ROI each and everyone of us can see.

Comment on Measuring the Impact of Social Media by Justin Mazza

Justin Mazza — Thu, 26 Jan 2012 21:07:56 +0000

Hi Becky,
Social media has been very good to my business so far. I only wished that I would have learned more about effectively using social media in the beginning. I once got a sale for my eBook from a re-tweet on Twitter.

Comment on Measuring the Impact of Social Media by Maria Elena

Maria Elena — Thu, 26 Jan 2012 07:24:17 +0000

Providing constant updates in a social media account of a particular business result in having a personal touch with consumers. They feel that they are more valued and this eliminates the barrier between the providers and consumers as the latter can comment or engage in specific discussions.

Comment on Using Social Media to Build Relationships by Maria Elena

Maria Elena — Tue, 24 Jan 2012 04:49:43 +0000

Social media provides the link that connects people from across the globe. On the marketing side, it has brought the line from the product and service providers to customers and vice-versa. Politically, Twitter has made every citizen an active participant in governance. They have contributed more in local administration by feeding information to authorities enabling the latter to respond more quickly.

Comment on Using Social Media to Build Relationships by Joe Pop

Joe Pop — Mon, 16 Jan 2012 20:15:06 +0000

Jenni, im not really attacking, just stating the truth. “Twitter mayor” focuses on HIMSELF and himself only. He ignores the constant, daily problems Newark faces. He plays “golden boy” real good. How many other Mayor’s you ever see on CNN, MSNBC, WFAN.. etc… He gets you with his words, but in the end, its all BS. You can reference a tweet he made a few weeks ago, where a carjackin victim in Newark was charged more than $800 to retrieve his car. Well, that “story” leaked, and what did “twitter mayor” do? He tweeted that it was a huge mistake and victim was REFUNDED. Well, that was news to the victim. A follow up story after Booker’s tweet had the victim asking where his money was!! So, you see, Booker cares only about his image.

Booker was all about public safety, backing the Police. What did he do once elected 2nd term? Well, he fired EVERY single cop he hired. 50+ of them graduating March of 2010, then getting FIRED November 2010. You telling me that wasn’t a “political move”? But again, how could you not love his “tweeting”?

Comment on Using Social Media to Build Relationships by Jenni Summers

Jenni Summers — Mon, 16 Jan 2012 12:32:58 +0000

I agree with Joe MacFadden, the really significant potential for social media is when it works together with the world offline. I don’t agree with analyses that suggest Social Media and online will simply take over everything (not that this article is suggesting that).

Engaging with the social world is a double-edged sword of course – you have to be able to take the bad with the good and to respond constructively (comments like Joe Pop’s above illustrate perfectly how you can leave yourself open to attack).

If you ignore a grievance or seek to bury it once you’ve moved into the social arena, expect repercussions. The old favourite story ‘United Breaks Guitars’ is a frightening illustration for companies of what can happen when you fail to react swiftly to what’s going on around you.

Comment on Using Social Media to Build Relationships by Joe Pop

Joe Pop — Sat, 14 Jan 2012 01:12:06 +0000

Ms. Carroll, what a coincidence the cameras were around that same spot “twitter mayor” happened to be “shoveling”, hmmmm. Anyway, how bout u tweet him and ask him about the Police Officer who on that same day was assaulted by a man with a knife on the North side of Newark. Ask him how come it took TWENTY minutes for BACKUP to arrive to assist that officer when he was only a 2 minute drive(lights and sirens) from the nearent police precinct. Nice of him to help the man who cursed him out, rather than dig out any patrol cars. Truth is, SOOOO many people were COMPLAINING, DAYS AFTER that storm that the streets were still COVERED IN SNOW. So, Since the workers of Newark didn’t show up to Newark, someone had to call the cameras and “jump in to action”, even if only for 5 mins of fame….