Becky Carroll, president and founder of Petra Consulting Group/Customers Rock!, is an accomplished international speaker and is comfortable in a variety of global regions and cultures. Becky’s speaking strengths show themselves best in the context of social media, marketing, and customer loyalty. Her upbeat and effervescent delivery is backed by solid experience and a passion for the proven customer-centric concepts and processes she knows.
Becky is adept in a broad range of presentation formats, including keynotes, panel discussions, moderating, workshops, live broadcasts, and webinars. She has been a consistent and welcome presence at social media conferences, customer service events, vendor road-shows, marketing associations, and private corporate meetings, most of which cut across a broad range of corporate profiles.
Becky has presented keynotes on behalf of Microsoft Business Solutions, Sage Software, Cisco Systems, the San Diego Ad Club, the Seattle Direct Marketing Association, First Logic, Smart CRM West, and ISPCON. She has been a speaker and panelist at popular social media conferences including SXSW Interactive, BlogWorld Conference and Expo, and Marketing Profs Digital Marketing Mixer. Becky has also delivered several successful webcast presentations for Radian6, SAP, Vivisimo, RightNow Technologies, iPhrase, LivePerson, IQPC, and Tech Target among others. In addition, she has facilitated highly-rated pre-conference workshops for CMP’s Call Center and Demo Conferences.
Upcoming Speaking and Book EventsNo future events available.
“Becky came and spoke to the San Diego Ad Club about Social Media. We had an audience of 200 people. Becky’s presentation was thorough, compelling and funny. She kept everyone engaged for the entire 1 1/2 hours that she spoke. You may not have known much about Social Media when you entered the room but when you left, you felt like an expert. If you knew a lot, you left with a few extra tips/tricks in your pocket. Becky is terrific to work with and brings her passion for this topic with her. I really can’t say enough nice things about her. If you are looking for a terrific speaker don’t hesitate.” Cindy Saylor, SD Ad Club
“Becky is just what the subject of social media needs: a person who understands the strategic essentials, stays abreast of the stories that define emerging new media platforms and then turns concepts into tangible solutions.” Don Wells, CCG (Chief Creative Guy), Full Circle Media
“Becky was a highly engaging speaker! Not only did she get prior audience participation by requesting case studies, she came fully prepared with highly visible, and relevant examples to share with the audience. There was great audience engagement, and participation. She gave great solutions to apply to the case studies, and spoke at a level that covered the beginner to the active social media marketer. She has pioneered this space long before others, and is someone to whom we should all look to in this field!” Lisa Vaughn-Olstad
“Becky Carroll is a leader in her field. Just look at her resume, and you’d be hard pressed to find another professional who has achieved more – let alone understands more about marketing and customer insights.
Becky worked with me on several occasions as a Keynote presenter for several of IQPC’s most popular webinar series and conferences on a variety topical customer management paradigms, such as Social CRM and Mobile Commerce.
Becky’s working knowledge of Social Media, Customer Experience and marketing – both traditional and new, is unsurpassed by any other individual I have ever worked with. Furthermore, Becky is a kind hearted individual, and an honest professional to work with. When she gives you her word, she means it.
Without hesitation, I wholeheartedly recommend Becky’s leading edge consulting services and knowledge, which can be readily utilized for the advancement and growth of your organization’s future marketing and customer experience strategies and planning.” Charles Crang, IQPC
“It was great to have you present a complex subject in step by step fashion.”
“Becky, I truly enjoyed your session this morning. It was very relevant to our company.”
“Thank you. You are an amazing woman. I am in awe of your professional career. You’re a great role model for women.”
“Excellent presentation. Thoroughly enjoyable. Having more than moderate exposure to the CRM space, you’ve done what many fail to accomplish – provide understandable content. There are too many presentations by CRM gurus who do not understand the needs of the audience or wacky professors, with unintelligible multi-dimensional charts, making an already confusing space more complicated.”