November 24, 2014

Age of Conversation Bum Rush is on Today!

ageofconversation-book.jpg Last spring, the first Age of Conversation (AOC) book was put together by a very smart group of bloggers, lead by Drew McLellan and Gavin Heaton.  Over 100 bloggers each contributed 400 words on one topic: conversation.  The result was a book highlighting the thinking of a lot of smart people in marketing, PR, and advertising from around the world.  I was fortunate enough to be included in the book.  All book proceeds went to Variety Children’s Charity.

Today, Chris Wilson is hosting an AOC Bum Rush to try and move the book up the charts at Amazon and raise as much money as possible for Variety.

So, if you have been waiting to buy your copy, or if you would like to give it as a thoughtful gift for customers or clients, today is your day to buy it and get the most impact from your money.

Use this link to buy the book at Amazon, then spread the word!  Follow Chris on Twitter or at his blog to watch it move up the charts and benefit Variety.

Enjoy!

Customer Service Event and Call for Authors!

csitnm_badge.png Customer Service Conference in San Francisco, February 4 

In just two weeks, I am hosting a lunch workshop at the Customer Service is the New Marketing event in San Francisco, CA on Monday, February 4.  I am honored to be on a program also featuring speakers from Zappos, Virgin America, Flickr, Google, and Geek Squad (to name a few).  My blogging friend Doug Hanna from Service Untitled will also be hosting a lunch workshop, along with some other smart folks.

There has been some debate as to whether customer service is the new marketing.  I would say that everyone who is in customer service is also doing marketing, as every touch to the customer counts.  Often, it is these customer touches that make the most impact, as the customer spends more time using a product or service than purchasing it (one hopes!).  Customer service is the face of the company, and organizations that see it as only a cost are missing a trick.

There is still time to register for the conference.  The price is $495 for this fabulous one-day event being held at the gorgeous Presidio in San Francisco.  Customers Rock! readers can get a 15% discount if you use the code CRNT when registering; here is the link

Come to the event, and make sure to say HI to me and tell me you are reading Customers Rock!  I’ll even buy you a drink at the after-event bash.

ageofconversation-book.jpg Call for Authors for Round Two of Age of Conversation

Drew McLellan and Gavin Heaton are at it again.  They are spearheading the effort to create the 2008 edition of the Age of Conversation book.  Over 100 authors from around the world came together to write short essays and raise money for Variety Children’s Charity; not one penny went to any of us.  The book focused on this conversation age and what it means to marketers and businesses.

Some of you expressed disappointment that you missed out on the last book.  Here is your chance!  Just email Drew and let him know you want to participate.  See his post (linked to his name above) to find out the rules.  You can even vote on the topic (on Drew’s blog).

I am going to be in again; come join me!

Update: Here is a list so far of those planning to contribute this year:

Drew McLellan, Luc Debaiseieux, Ryan Karpeles, Greg Verdino, Lori Magno, Gavin Heaton, Connie Reece, The Kaiser, Katie Chatfield, Tim Jackson, Doug Meacham, C.B. Whittemore, Becky Carroll, Gordon Whitehead, Daniel B. Honigman, Daria Rasmussen, Jay Ehret, Jasmin Tragas, Jamey Shiels, Organic Frog, Bill Gammell, Nathan Snell, Stephen Landau, Stephen Collins, Stephen Smith, Mark Earls, Steven Verbruggen, Neil Perkin, Brett Macfarlane, Dino Demopoulos, Chris Wilson, Asi Sharabi, Mike Sansone, Angela Maiers, Sandy Renshaw.

Here is the list of contributors from last year, and many of these are now friends as well.

Gavin Heaton
Drew McLellan
CK
Valeria Maltoni
Emily Reed
Katie Chatfield
Greg Verdino
Mack Collier
Lewis Green
Sacrum
Ann Handley
Mike Sansone
Paul McEnany
Roger von Oech
Anna Farmery
David Armano
Bob Glaza
Mark Goren
Matt Dickman
Scott Monty
Richard Huntington
Cam Beck
David Reich
Luc Debaisieux
Sean Howard
Tim Jackson
Patrick Schaber
Roberta Rosenberg
Uwe Hook
Tony D. Clark
Todd Andrlik
Toby Bloomberg
Steve Woodruff
Steve Bannister
Steve Roesler
Stanley Johnson
Spike Jones
Nathan Snell
Simon Payn
Ryan Rasmussen
Ron Shevlin
Roger Anderson
Robert Hruzek
Rishi Desai
Phil Gerbyshak
Peter Corbett
Pete Deutschman
Nick Rice
Nick Wright
Michael Morton
Mark Earls
Mark Blair
CB Whittemore
Mario Vellandi
Lori Magno
Kristin Gorski
Kris Hoet
G. Kofi Annan
Kimberly Dawn Wells Karl Long
Julie Fleischer
Jordan Behan
John La Grou
Joe Raasch
Jim Kukral
Jessica Hagy
Janet Green
Jamey Shiels
Dr. Graham Hill
Gia Facchini
Geert Desager
Gaurav Mishra
Gary Schoeniger
Gareth Kay
Faris Yakob
Emily Clasper
Ed Cotton
Dustin Jacobsen
Tom Clifford
David Polinchock
David Koopmans
David Brazeal
David Berkowitz
Carolyn Manning
Craig Wilson
Cord Silverstein
Connie Reece
Colin McKay
Chris Newlan
Chris Corrigan
Cedric Giorgi
Brian Reich
Becky Carroll
Arun Rajagopal
Andy Nulman
Amy Jussel
AJ James
Kim Klaver
Sandy Renshaw
Susan Bird
Ryan Barrett
Troy Worman
S. Neil Vineberg

Holiday Reading List: Outstanding Blogs

friends.jpg About this time last year, Mack Collier, blogger extraordinaire, started a list of blogs that were not yet well-read but deserved more attention (this is per Mack – great speaking with you the other day, BTW!!).  I was honored to be one of the original 5 on the Z-list:

Shotgun Marketing Blog
BrandSizzle
bizsolutionsplus
Customers Rock!
Being Peter Kim

The Z-list then went all over the world, and it is hard to say where the final list is these days.  A good, comprehensive listing of great blogs to read over the holidays can be found in the Z-list wiki, put together by Gavin Heaton.  It lists the name of the blog, the author, the location of the author, a category for the blog, and a short description.

Fast forward to this year.  Troy Worman has come up with his list of Outstanding Blogs, or O! Blogs for short.  This list has some overlap with the Z-list, but there are also many new blogs that I hadn’t seen before.  Thanks for the Christmas reading list, Troy!

Here is the O! Blogs list (taken from Drew McLellan’s version), along with some of my favorites at the top:

Becky’s adds:

CustomerU

Experienceology

The Marketing Blog

Shaping Youth

Communication Overtones

They Talk Back

Troy’s list:

  1. 100 Bloggers
  2. 37 Days
  3. 3i
  4. 43 Folders
  5. A Clear Eye
  6. A Daily Dose of Architecture
  7. The Agonist
  8. All Things Workplace
  9. All This Chittah Chattah
  10. Angela Maiers
  11. Antonella Pavese
  12. Arizona High Tech
  13. A Writer’s Words, An Editor’s Eye
  14. Badger Blogger
  15. Bailey WorkPlay
  16. Being Peter Kim
  17. Brett Trout
  18. Best of Mother Earth
  19. Beyond Madison Avenue
  20. Biz and Buzz
  21. Bizhack
  22. BizSolutions Plus
  23. Blog Business World
  24. Bloggers Showroom
  25. Blogging for Business
  26. Blogher
  27. Blog Till You Drop!
  28. Bob Sutton
  29. Brain Based Business
  30. Brains on Fire
  31. Brand Autopsy
  32. The Brand Builder Blog
  33. Branding and Marketing
  34. Branding Strategy
  35. Brand is Language
  36. BrandSizzle
  37. Brandsoul
  38. Bren Blog
  39. Business Evolutionist
  40. Business Management Life
  41. Business Pundit
  42. Business Services, Etc.
  43. Busy Mom
  44. Buzz Canuck
  45. Buzz Customer
  46. Buzzoodle
  47. Career Intensity
  48. Carpe Factum
  49. Casual Fridays
  50. Change Your Thoughts
  51. Chaos Scenario
  52. Cheezhead
  53. Chief Happiness Officer
  54. Chris Brogan
  55. Christine Kane
  56. Church of the Customer
  57. Circaspecting
  58. CK’s Blog
  59. Come Gather Round
  60. Community Guy
  61. Confident Writing
  62. Conversation Agent
  63. Converstations
  64. Cooking for Engineers
  65. Cool Hunting
  66. Core77
  67. Corporate Presenter
  68. Crayon Writer
  69. Creating a Better Life
  70. Creating Passionate Users
  71. Creative Think
  72. CRM Mastery
  73. Crossroads Dispatches
  74. Cube Rules
  75. Culture Kitchen
  76. Customers Are Always
  77. Customer Service Experience
  78. Customer Service Reader
  79. Customers Rock!
  80. Custserv
  81. Craig Harper
  82. Daily Fix
  83. Dawud Miracle
  84. Dave Olson
  85. David Airey
  86. David Maister
  87. David S Finch
  88. Design Your Writing Life
  89. Digital Common Sense
  90. Director Tom
  91. Diva Marketing
  92. Do You Q
  93. Duct Tape Marketing
  94. Empowerment 4 Life
  95. The Engaging Brand
  96. Essential Keystrokes
  97. Every Dot Connects
  98. Experience Architect
  99. Experience Curve
  100. Experience Matters
  101. Extreme Leadership
  102. Eyes on Living
  103. Feld Thoughts
  104. Flooring the Customer
  105. Fouroboros
  106. FutureLab
  107. Genuine Curiosity
  108. Glass Half Full
  109. The Good Life
  110. Great Circle
  111. Greg Verdino’s Marketing Blog
  112. Hee-Haw Marketing
  113. Hello, My Name is BLOG
  114. Holly’s Corner
  115. Homeless Family
  116. The Idea Dude
  117. I’d Rather be Blogging
  118. Influential Marketing
  119. Innovating to Win
  120. Inspiring & Empowering Lives
  121. Instigator Blog
  122. Jaffe Juice
  123. Jibber Jobber
  124. Joyful Jubilant Learning
  125. Joy of Six
  126. Kent Blumberg
  127. Kevin Eikenberry
  128. Learned on Women
  129. Life Beyond Code
  130. Lip-sticking
  131. Listics
  132. The Lives and Times
  133. Live Your Best Life
  134. Live Your Inspiration
  135. Living Light Bulbs
  136. Logical Emotions
  137. Logic + Emotion
  138. Make It Great!
  139. Making Life Work for You
  140. Management Craft
  141. Managing with Aloha
  142. The M.A.P. Maker
  143. The Marketing Excellence Blog
  144. Marketing Headhunter
  145. Marketing Hipster
  146. The Marketing Minute
  147. Marketing Nirvana
  148. Marketing Roadmaps
  149. Marketing Through the Clutter
  150. Mary Schmidt
  151. Masey
  152. The Media Age
  153. Micropersuasion
  154. Middle Zone Musings
  155. Miss604
  156. Moment on Money
  157. Monk at Work
  158. Monkey Bites
  159. Movie Marketing Madness
  160. Motivation on the Run
  161. My 2 Cents
  162. My Beautiful Chaos
  163. Naked Conversations
  164. Neat & Simple Living
  165. New Age 2020
  166. New Charm School
  167. Next Up
  168. No Man’s Blog
  169. The [Non] Billable Hour
  170. Note to CMO
  171. Office Politics
  172. Optimist Lab
  173. The Origin of Brands
  174. Own Your Brand
  175. Pardon My French
  176. Passion Meets Purpose
  177. Pause
  178. Peerless Professionals
  179. Perfectly Petersen
  180. Personal Branding
  181. The Podcast Network
  182. The Power of Choice
  183. Practical Leadership
  184. Presentation Zen
  185. Priscilla Palmer
  186. Productivity Goal
  187. Pro Hip-Hop
  188. Prosperity for You
  189. Purple Wren
  190. QAQnA
  191. Qlog
  192. Reveries
  193. Rex Blog
  194. Ririan Project
  195. Rohdesign
  196. Rothacker Reviews
  197. Scott H Young
  198. Search Engine Guide
  199. Servant of Chaos
  200. Service Untitled
  201. Seth’s Blog
  202. Shards of Consciousness
  203. Shotgun Marketing
  204. Simplenomics
  205. Simplicity
  206. Slacker Manager
  207. Slow Leadership
  208. Socially Adept
  209. Social Media Marketing Blog
  210. Spare Change
  211. Spirit in Gear
  212. Spooky Action
  213. Steve’s 2 Cents
  214. Strategic Design
  215. Strength-based Leadership
  216. StickyFigure
  217. Studentlinc
  218. Success Begins Today
  219. Success Creeations
  220. Success From the Nest
  221. Successful Blog
  222. Success Jolt
  223. Talk to Strangers
  224. Tammy Lenski
  225. Tell Ten Friends
  226. That Girl from Marketing
  227. Think Positive!
  228. This Girl’s Weblog
  229. Thoughts & Philosophies
  230. Tom Peters
  231. Trust Matters
  232. Verve Coaching
  233. Viral Garden
  234. Waiter Bell
  235. Wealth Building Guy
  236. What’s Next
  237. Writers Notes
  238. You Already Know this Stuff
  239. Zen Chill

(Photo credit: elnur)